FAQ
Need help? Start here. If your question isn’t answered below, get in touch and our team will help.
Do you deliver across Australia?
Yes. All parcels are shipped via Australia Post with a $10 flat shipping rate. Once your order is dispatched, we’ll email you a tracking number so you can follow real-time updates on your phone.
Delivery times vary by location. Orders placed after 12:00pm AEST may be dispatched the next business day, which can add one extra day to delivery.
| City | Estimated delivery |
|---|---|
| Sydney | 2 days |
| Melbourne | 2–3 days |
| Canberra | 2–3 days |
| Adelaide | 2–3 days |
| Brisbane | 3–4 days |
| Hobart | 3–4 days |
| Darwin | 3–4 days |
| Perth | 4–6 days |
How do I make a payment?
We accept card payment. Every transaction is processed through a secure network so you can shop with confidence.
Do you send by express post?
Yes. We send all parcels by express post.
How fast will my order be dispatched?
All orders placed before 12pm are sent out the same day.
Where do you ship from?
All orders ship from our Sydney warehouse.
How do I contact you?
You can reach our support team via online chat, email or WhatsApp. We can help with orders, delivery and product enquiries.
Contact usHow do you pack the parcel?
Don’t worry — we always pack and ship orders discreetly for your privacy.
What happens if my parcel is seized?
We will resend the full order once the customer provides proof that the parcel was seized.
